Frequently asked questions

Last Updated on August 02, 2021

We currently deliver to most of the cities and towns across India.

You can reach us by calling 7204287684 between 9:00 am and 9:00 pm to speak with our customer service representative. Alternatively, you can email us at regarding KGA Organic or your order. To provide feedback on our website and services, you may also use the form on the “Contact Us” page.

Yes, you can cancel the order before it is shipped. To check the status and see if your order has been shipped, please call customer care at 7204287684 between 9:00 am and 9:00 pm, and request cancellation

We understand the importance of customer satisfaction. While we generally do not accept returns, if the product is received in a fully damaged condition, we do accept returns. Please contact our customer service team at 7204287684 to initiate the return process for damaged items. We’re here to assist you with any concerns you may have regarding your purchase.

We typically offer delivery within 10 working days, but the actual timeframe may vary depending on your specific requirements and shipping location. For more precise delivery estimates or urgent requests, please feel free to contact our customer service team at 7204287684. We’re dedicated to meeting your needs and ensuring your package arrives promptly.

We offer several shipping methods to cater to your preferences and needs. Currently, we provide delivery services through Blue Dart, government post delivery, and Ecart. Each method is designed to ensure timely and secure delivery of your orders.

We specialize in selling handmade products and organic items sourced from villages. Our product range includes a variety of handcrafted goods and organic products that are carefully curated to support local artisans and promote sustainable practices. From handcrafted jewelry and textiles to organic food items, we aim to offer unique and environmentally friendly options for our customers. Explore our online store to discover the beauty and authenticity of handmade and village-made products.

Yes, the prices are inclusive of GST as applicable.

A) We have tied up with payment gateway provider RAZORPAY to make online payments easy & secure for you. By selecting Razorpay during checkout, you can make the payment through the following options:

  • Credit cards
  • Net banking
  • Debit cards
  • UPI

    (B) Cash On Delivery (COD) option is available to selected PIN codes. You may check the availability of COD option at the Product details page or at the Check out Page.  

Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to secure payment gateway. Payment gateway exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details on our website.

Yes, currently we offer acash on delivery facility. to selected PIN codes. You may check the availability of the COD option at the Product details page or at the Checkout Page. Rs 120 is charged for COD orders.

Please refer our Shipping Policy for details.

No, we are sorry, but as of now we do not deliver to out of India locations.

Our product prices do not include shipping charges. However, they include product cost and any governmental levies on the product cost e.g. GST. The shipping charges is added to your order amount on the billing page, after you have indicated the recipient’s shipping address. Currently we offer free shipping for all orders above Rs 599/-

You can check your order status on our website in the My account section. You can also call us on 7204287684 (9:00 am to 9:00 pm) and speak with our customer service representative or write to us at

Frequently asked questions

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